dream catcher photo | london ontario

Policies

Return Policy
If, for any reason, you are not 100% satisfied with your portraits, and you choose not to order prints or products or accept a free product offer, Dream Catcher Photo will gladly refund your retainer fee or apply the fee to a future sitting.* Due to the custom nature of our business, once prints or products are ordered, they are non-refundable, except for printing defects. Ordering prints or products constitutes an agreement by the purchaser to pay for said order. All sales are final excepting manufacturing defects.

* We reserve the right to limit the frequency of this offer being available per customer. Shipping fees and return shipping fees are non-refundable and are the responsibility of the purchaser. Refunds must be made in the same payment method as original payment, i.e. Interac, Visa, cash.

Retainer/Print Credit Expiry
In order to ensure we cover the costs associated with providing our fantastic clients with their session, print credit/retainer payments made at the time of the session must be used up within 90 days of the session. If all, or any portion, of the retainer remains after 90 days, that amount will be applied as a session fee and will no longer be available to the client as a print/product credit. Any items purchased after the 90 day period will require full payment as no credit will exist.

Other Portrait Frequently Asked Questions (FAQ) Click Here

Other Wedding Frequently Asked Questions (FAQ) Click Here

Dream Catcher Photography ~ Acorn Cres., London, Ontario, Canada ~ 519.488.5201 email

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